FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Delivery usually takes 3-5 working days within Germany.
payment
Which payment methods do you accept?
We accept credit cards, PayPal, instant bank transfer and other payment methods.
Returns & Exchanges
Can I return my order?
Yes, you have a 14-day right of withdrawal. Further details can be found in our terms and conditions.
Products
How do I care for the products?
Care instructions can be found on the product label and in the product description.
Our hand puppets
❓ 1. From what age are the hand puppets suitable?
Our hand puppets are suitable for children from about 3 years old. They are frequently used in kindergarten, preschool and at home to playfully explore feelings.
❓ 2. What material are the hand puppets made of?
The hand puppets are made of high-quality, soft textile materials with OEKO-TEX Standard 100 certification. They are comfortable for children's hands and suitable for educational use.
❓ 3. Can the hand puppets be washed?
Yes. We recommend gentle hand washing or a delicate cycle at a low temperature. Please do not tumble dry.
❓ 4. Are the hand puppets suitable for kindergarten or therapy?
Yes. Hand puppets are a proven educational tool for promoting emotional intelligence, empathy, and social skills. They are ideally suited for kindergartens, schools, and therapeutic settings.
❓ 5. Are the hand puppets compatible with the Toki & Bloki™ card game?
Yes. The hand puppets were designed to perfectly complement Toki & Bloki™ – the emotional card game for children and families . Together, they playfully promote emotional development and encourage conversations about feelings.
👉 Learn more about the Toki & Bloki™ card game for emotions
❓ 6. Are the dolls handmade?
Yes, each figure is handcrafted with great attention to detail. This makes each hand puppet a unique piece.
❓ 7. Why are hand puppets pedagogically valuable?
Hand puppets allow children to express feelings, process conflicts, and develop empathy. Role-playing creates safe spaces for communication and trust.